Last updated: 26 October 2026
Our policy
We do not give refunds without confirming a fault with the product or the order. If something is wrong, we will make it right.
What counts as a fault
- The product arrived damaged or leaking.
- You received the wrong product or the wrong quantity.
- The product is past its best-before or expiry date on delivery.
How to report a problem
- Message us on WhatsApp +91 76750 33682 within 48 hours of delivery.
- Send your order number and photos of the product and its pack.
- We check and confirm the fault, usually within 2 working days.
Replacement or refund
Once we confirm the fault, we will replace the product or refund it. Refunds are made within 7 days of our confirmation: to the original payment method, or by UPI to your account for Cash on Delivery orders.
What we cannot take back
- Products returned because of a change of mind.
- Opened food or personal-care products, unless they are faulty as described above.
- Problems reported more than 48 hours after delivery.
Cancelling an order
To cancel an order before it is dispatched, message us on WhatsApp +91 76750 33682 with your order number.
Complaints
If you are not satisfied with our answer, contact our Grievance Officer (see Seller Details & Grievance Redressal).